Shipping policy

MTech Distributors – Shipping, Warranty & Parts Return Policy

Effective Date: January 5, 2026

1. Shipping Policy

MTech Distributors makes every reasonable effort to ship orders within published timeframes; however, delivery times are not guaranteed and delays may occur due to carrier issues, supply availability, or order volume.

Processing Times

Orders placed before 3:00 p.m. EST are typically processed the same business day (not guaranteed).
Orders placed after 3:00 p.m. EST are processed the next business day.
Overnight shipments must be submitted before 1:00 p.m. EST to qualify for same-day processing.

Shipping Methods

Parts and equipment are shipped via FedEx from our facility or directly from authorized suppliers.
Priority shipping options are available, including overnight delivery.
Standard delivery timelines may vary.

Partial Shipments & Backorders

If an item is on backorder, your order may ship in multiple shipments. You will be notified of:

Items shipping immediately
Estimated availability date for backordered items

MTech Distributors is not liable for delays caused by factors beyond our reasonable control.

2. Warranty Replacement & Returned Parts

Warranty Support

For warranty issues, contact Customer Support at 888-411-7583 to troubleshoot and obtain a Return Merchandise Authorization (RMA).

Domestic Warranty Replacements

MTech Distributors covers standard shipping costs for approved domestic warranty replacements.
A prepaid return label will be included with the replacement shipment.
If overnight delivery is requested, priority shipping charges apply.

No-Fault Found Policy

If a returned warranty item is tested and no defect is found, the customer is responsible for:

Shipping costs to and from MTech Distributors.

Warranty Timeframes

All warranty part returns require management approval and must be submitted within 7 days of delivery in order to align with our Return & Refund Policy.
Repairs purchased through MTech Distributors are covered by a 6-month warranty, unless otherwise stated in writing.

3. International Parts Orders

International orders require custom shipping quotes and additional handling, including customs brokerage where necessary.

For international shipping quotes, contact:
📞 888-411-7583
📧 support@mtechdistributors.com

4. Parts Return Policy

To remain consistent with our Return & Refund Policy, the following applies:

Parts must be unused, uninstalled, and unmodified
All parts returns require management approval
Return requests must be submitted within 7 calendar days of delivery
Returns are evaluated based on:
- Condition
- Reason for return
- Compliance with return requirements

Items that are used, altered, or returned outside the 7-day window are not eligible for return.

5. RMA (Return Merchandise Authorization)

All returned parts must have an approved RMA number before being accepted.

To request an RMA:

Call 888-411-7583
Or email support@mtechdistributors.com

Once approved, you will receive return instructions and packaging requirements.
Returns sent without an RMA may be refused.

6. Restocking Fees

All returned parts are subject to inspection.

MTech Distributors reserves the right to refuse any return if:

Packaging is inadequate
The part has been used, altered, modified, or damaged
The part has been exposed to abnormal environmental conditions

Restocking Fee Schedule

To align with our Return & Refund Policy:

20% restocking fee applies to all approved non-defective returns, whether opened or unopened.
The restocking fee is deducted from the refund amount.

If a return is rejected, you will be notified of the reason and may request the item be returned to you at your expense.

7. Contact Information

For all shipping, warranty, or return inquiries:

MTech Distributors
📞 888-411-7583
📧 support@mtechdistributors.com
📍 9920 4th Avenue, Suite 310
Brooklyn, NY 11209