Warranty Replacement & Returned Parts
If you experience a warranty issue, please contact Customer Support at 888-411-7583 to troubleshoot the issue and obtain a Return Merchandise Authorization (RMA).
Domestic Warranty Replacements
- MTech Distributors covers standard shipping costs for approved domestic warranty replacements.
- A prepaid return label will be included with the replacement shipment.
- If overnight delivery is requested, priority shipping charges apply.
No-Fault-Found Returns
If a returned warranty item is tested and no defect is found, the customer will be responsible for:
- Shipping costs to and from MTech Distributors.
Warranty Timeframes
- All warranty part returns require management approval and must be initiated within 7 calendar days of delivery, in accordance with our Return & Refund Policy.
- Repairs purchased through MTech Distributors are covered by a 6-month limited warranty, unless otherwise stated in writing.
Parts Return Policy
We understand that service diagnostics may require ordering multiple parts. To accommodate this, MTech Distributors offers a limited return program for unused parts, subject to the following conditions:
- Parts must be unused, uninstalled, and unmodified.
- All parts returns require management approval.
- Return requests must be submitted within 7 calendar days of delivery.
Eligibility is determined based on:
- Condition of the item
- Compliance with return requirements
- Reason for return
Items that are used, altered, damaged, or returned outside the 7-day window are not eligible for return.
RMA (Return Merchandise Authorization)
All returned parts must have an approved RMA number before they can be accepted.
To request an RMA:
📞 888-411-7583
📧 support@mtechdistributors.com
Once approved, you will receive return instructions and packaging requirements.
Returns sent without an RMA may be refused.
Restocking Fee
All approved non-defective returns are subject to inspection.
MTech Distributors reserves the right to refuse any return if:
- Packaging is inadequate
- The item has been used, altered, modified, or damaged
- The item has been exposed to abnormal environmental conditions
Restocking Fee Policy
To remain consistent with our Return & Refund Policy:
- A 20% restocking fee applies to all approved non-defective returns, whether opened or unopened.
- The restocking fee is deducted from the refund amount.
If a return is rejected, you will be notified of the reason and may request the item be returned to you at your expense.
Contact Information
For warranty, return, or RMA inquiries:
MTech Distributors
📞 888-411-7583
📧 support@mtechdistributors.com
📍 9920 4th Avenue, Suite 310
Brooklyn, NY 11209
