Return Policy

Return Policy

How to Return an Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.


  1. Please email to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:


      Returns Department Tracking #

      182 Bay Ridge Avenue

      Brooklyn, NY 11220


  1. Include in your package a signed letter stating the reason for your return and the original receipt.


Return Exceptions

No returns on ATM Machine & Point of Sale System purchases.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.


Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund.   We also do not refund the original shipping and handling that you paid on the order.



You may exchange your item if the item is dead on arrival, processed in error by MTECH Distributors or faulty (must provide details to, you will not be subject to a restocking fee in this case, and will not have to pay return shipping.

Merchant Manual

If you want to know more about how to be in Compliace, Download our Merchant Manual

Merchant Manual